Frequently Asked Questions

Find answers to common questions about Studentmaster. Can't find what you're looking for? Contact us directly.

General Questions

What is Studentmaster? +
Studentmaster is a web-based Student Management Information System (SMIS) that connects student records, attendance, assessments, report cards, fees, timetables, staff administration, communications and operational reporting. Dedicated guardian and student portals are available from the Standard plan, while Professional and Enterprise add multi-campus support.
Who is Studentmaster designed for? +
Studentmaster is specifically designed for education institutions of every level and type — including early childhood centres, primary schools, secondary schools, colleges, academies, training centres, universities, and similar educational organizations. The system is engineered considering the wide range of student management functions within these institutions, making it ideal for principals, administrators, teachers, IT leaders, and education leaders.
Do you work with institutions outside Malawi? +
While our primary focus is serving education institutions in Malawi, Studentmaster is a web-based system that can be accessed from anywhere with an internet connection. We're happy to discuss working with institutions in other countries, particularly in the Southern Africa region. Contact us to explore options for your institution.

Features & Functionality

What features does Studentmaster include? +
Studentmaster includes student profiles and imports, guardian records, class and stream management, attendance, ID cards, continuous and summative assessments, bulk score entry, results analysis, report cards, transcripts, fee collection and receipts, reminders and analytics, timetable design, staff and HR workflows, communications, role-based access, audit tools and multi-campus administration. Features available to your institution depend on the selected plan.
Can I customize the system to fit my institution's needs? +
Studentmaster can be configured around grading, classes and streams, fee structures, report templates, user roles and campus structure. We confirm the configuration and any additional requirements during implementation planning.
Does Studentmaster support multiple grading systems? +
Yes. Studentmaster supports various grading systems and offers customizable grade scales. Whether your institution uses letter grades, percentages, GPA, or a custom grading framework, the system can be configured to accommodate your specific grading methodology.
Can parents and students access the system? +
Yes. Standard, Professional and Enterprise plans include dedicated parent/guardian and student portals. Guardians can review linked student progress, assessments, fees, messages, notices and support items. Students can access results, schedules, fees, communications and performance insights.
Is my data secure? +
Studentmaster provides role-based permissions, audit trails and session oversight to help institutions control access and review activity. We can discuss your security, hosting and data-management requirements during the implementation process.

Pricing & Plans

How much does Studentmaster cost? +
Starter is K10,000 per month for up to 100 active students; Basic is K20,000 for up to 250; Standard is K50,000 for up to 500 and includes the parent/guardian and student portals; Professional is K75,000 for up to 750 and adds multi-campus support; Enterprise is K100,000 for unlimited active students with portals and multi-campus support. See the Pricing page for the full comparison.
What payment methods do you accept? +
Contact our team to confirm the payment methods and billing arrangements currently available to your institution.
Is there a free trial? +
We offer a free, no-obligation demo where you can see Studentmaster in action. While we don't offer a traditional free trial period, our demo process gives you a thorough understanding of how the system works before you commit. Schedule your free demo today.
Are there any hidden fees? +
The monthly plan prices are published on our Pricing page. We confirm any implementation, migration or additional service costs before work begins.

Implementation & Support

How long does implementation take? +
The timeline depends on your active student count, data readiness, configuration, number of campuses and training needs. We agree the implementation schedule after reviewing those requirements.
Do you provide training? +
Training can be included in the agreed implementation scope. We focus each session on the workflows and access roles relevant to administrators, academic staff, finance teams and other users.
Do you help with data migration? +
Studentmaster supports bulk student imports. We can review your existing data and agree the preparation, import and verification work needed for your implementation.
What kind of support do you offer? +
Support arrangements are confirmed with your plan and implementation scope. You can reach us at +265 999 808 043, +265 888 408 043 or info@studentmaster.net.

Technical Requirements

Do I need to install any software? +
No. Studentmaster is a web-based application, which means there's no software to install or maintain. You access it through your web browser — simply log in and you're ready to go. This also means you always have the latest version without needing to update anything.
Is Studentmaster mobile-friendly? +
Yes. Studentmaster is fully mobile responsive, which means it works seamlessly on any device — desktop computers, laptops, tablets, and smartphones. The interface adapts to your screen size for an optimal experience on any device.
What internet speed do I need? +
A stable internet connection is recommended. Performance can vary with connection quality, the device in use, file uploads and the size of reports being generated.
What browsers are supported? +
Studentmaster works with all modern web browsers including Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. We recommend keeping your browser updated to the latest version for the best performance and security.

Still Have Questions?

Our team is here to help. Contact us and we'll be happy to answer any questions you have about Studentmaster.

📞 +265 999 808 043 / +265 888 408 043  |  ✉️ info@studentmaster.net